What Do the Blue, Green, and Red LED Lights Mean?

Understanding the LED indicators on your Tack GPS device can help you monitor its status and resolve any issues effectively. Here’s a detailed guide:

When the Device is Not Plugged into a Power Source

GREEN Light

• Static GREEN Light:

  • Indicates the device is performing a location update.

  • When the light turns off, the update has been successful, and you should see the new location in the OurSphere app.

BLUE Light

• Static BLUE Light:

  • Indicates the device is performing system tasks, such as firmware updates.

• Blinking BLUE Light:

  • Indicates the device is starting up.

• Alternating BLUE and GREEN Lights:

  • Indicates the device is acquiring GPS signals from satellites. This process may take up to 90 seconds and is a normal operation.

RED Light

• Static RED Light:

  • Indicates a system hardware failure.

• Blinking RED Light:

  • Indicates the device failed to perform a location update.

  • Suggested Action: Press the power button once to manually attempt a location update after the blinking stops.

• Alternating RED and GREEN Lights:

  • Indicates the device’s battery is low.

  • Suggested Action: Charge the device as soon as possible.

When the Device is Plugged into a Power Source

RED Light

• Static RED Light:

  • Indicates the device is charging.

GREEN Light

• Static GREEN Light:

  • Indicates the device is fully charged and ready for use.

FAQs

Q1: What should I do if the RED light remains static even after charging for several hours?

• Ensure the USB-C cable and power source are functioning correctly.

• Inspect the charging port for any debris or damage.

• Contact Tack Support at [email protected] if the issue persists.

Q2: Why does my device alternate between BLUE and GREEN lights for an extended period?

• This indicates the device is acquiring GPS signals. If it takes longer than 90 seconds, ensure you are in an open area with a clear view of the sky.

Q3: How can I fix a static RED light indicating a hardware failure?

• Contact Tack Support immediately for assistance.

Q4: Can I use the device while it is charging?

• Yes, the device can be used while connected to a power source.

For additional assistance, contact Tack Support at [email protected].