Troubleshooting My Tack's Location Accuracy

If your Tack GPS device is not providing accurate location updates or detecting movement, several factors could be affecting its performance. Here’s a detailed guide to troubleshoot these issues:

1. Your Tack Has Not Moved

• Why It Happens:

  • To optimise battery performance, your Tack only reports its location at the next tracking interval when movement is detected.

• What You Can Do:

  • Even if your Tack hasn’t moved, it will perform a forced location report at its "Still" interval based on the selected Tracking Mode.

2. Your Tack Is Powered Off or Out of Battery

• Why It Happens:

  • The device may have powered off due to a fully drained battery.

• What You Can Do:

  • Charge the device and press the Power Button once to ensure it is powered back on.

  • If it still doesn’t respond, perform a hard reset:

    • Press and hold the Power Button for 10 seconds until the LED switches off.

    • Press the Power Button again to restart the device.

3. Wrong Tracking Mode Settings

• Why It Happens:

  • You may be using a Tracking Mode that does not meet your required reporting frequency.

• What You Can Do:

  • Switch to a faster Tracking Mode by navigating to:

    • Device Tab > My Devices List > select the relevant device >  Modes

4. Poor Signal

• Why It Happens:

  • If you see "Weak Signal, Location Estimated" on your Tack’s profile, the device may be in an area with poor coverage or blocked by obstructions.

• What You Can Do:

  • Move the device to an area with better signal strength.

  • While the device establishes an updated location, it will display the last known location reported to our servers.

5. Pet Mode Is Switched On

• Why It Happens:

  • When Pet Mode is ON, the device’s A.I. algorithm only tracks location when footsteps are detected. If the tracker is on a moving vehicle, it may not track accurately.

• What You Can Do:

  • Consider switching off Pet Mode if the device is not consistently worn by a pet or is frequently in vehicles.

6. Improper Placement

• Why It Happens:

  • Improper placement can result in poor signal strength and delayed location updates.

• What You Can Do:

  • Ensure the Tack is not:

    • Obstructed by heavy materials (e.g., inside multiple compartments, shoes, or pockets).

    • Positioned near metal objects like dog tags, belt buckles, or metal chains.

  • Try repositioning the Tack for better signal strength and performance.

Need Further Assistance?

If none of these steps resolve the issue, contact our support team at service@tackgps.app. Please include the serial number of your device or the email address associated with your tracker.

For additional support, always use the latest version of the OurSphere app, available on the Apple App Store or Google Play Store.