Why Is My Tack GPS Not Updating?

(Pending First Update, Last Seen, or Charging Issues)

If your Tack GPS shows:

• “Pending First Update”

• “Last seen X hours ago”

• Location not refreshing

• Not updating even while charging

• Not updating in Emergency Mode

Follow the steps below in order.

Step 1: Check Cellular Signal Strength

Tack GPS supports GPS and Wi-Fi positioning, so it can determine location both indoors and outdoors.

However, the device still requires cellular signal (LTE-M) to send the location update to the app.

If the device is in:

• A basement

• Underground parking

• A lift lobby

• A garage with thick concrete walls

• An area with weak mobile signal

It may receive location but fail to transmit the update.

➡️ Please try the following:

1. Move the device to an area with stronger mobile signal (near a window or outdoors).

2. Press the Power Button once.

3. Wait 2–5 minutes and check the app again.

If the location updates, the issue was temporary signal strength.

If not, continue to Step 2.

Step 2: Check the Battery Level

If battery is low (below ~20%), the device may delay updates to conserve power.

Please:

1. Charge the device using a wall adapter (not laptop USB).

2. Use a working USB-C cable.

3. Charge for at least 30–60 minutes.

LED behaviour while charging:

• Red LED → Charging in progress

• No LED → Check cable, adapter, or power source

If the device still does not update after charging, continue to Step 3.

Step 3: Press the Power Button Once

Press the Power Button once (short press).

This forces the device to attempt a network check-in.

Observe the LED:

• Green blink → Device is attempting to update

• Red blink → Network connection failed

• No light → Battery or hardware issue

If you see a green blink, wait 2–5 minutes and check the app again.

If red blinking continues, move to a stronger signal area and retry.

Step 4: Check Tracking Mode

In the OurSphere app:

Go to → Settings → Tracking Mode

If using:

• Standard Mode → Updates may occur every 60 minutes

• Active Mode → Updates typically every 10 minutes

• Emergency Mode → 1–2 minute updates (best effort)

If the device is stationary, it may reduce update frequency to conserve battery.

To test:

1. Switch to Emergency Mode

2. Move the device slightly

3. Wait 5–10 minutes

If updates resume, the device is functioning normally.

Step 5: Device Shows “Pending First Update”

This usually means the device has not yet completed its first successful network transmission.

Please:

1. Ensure the device is sufficiently charged

2. Move it to an area with stronger cellular signal

3. Press the Power Button once

4. Wait up to 5 minutes

If it remains stuck after these steps, please contact support.

Step 6: Why It May Not Update While Charging

Charging does not automatically trigger a location update.

Location updates depend on:

• Cellular signal strength

• Tracking mode

• Movement detection

• Battery level

If the device is in an area with weak cellular signal, it may not transmit updates even while charging.

To test:

1. Move the device to a stronger signal area

2. Press the Power Button once

3. Wait a few minutes and check the app

Step 7: Still Not Updating?

Please email support@tackgps.app and include:

• Device serial number

• Your country/location

• Screenshot of the app screen

• Description of LED behaviour

This allows our team to diagnose the issue quickly.

Summary

Most “not updating” cases are caused by:

• Weak cellular signal

• Low battery

• Device being stationary

• Tracking mode expectations

Following the steps above resolves the majority of cases without requiring replacement.

If you need further assistance, simply reply to your support email at support@tackgps.app and our team will be happy to help.