Tack One Pte Ltd - Warranty Policy

Last updated: 1 April 2026

At Tack One Pte Ltd, we stand behind the quality of our products. This Warranty Policy applies to all Tack GPS hardware devices and accessories purchased directly from Tack One Pte Ltd through our official website (tackgps.app). Please read it carefully before making a purchase.

This policy forms part of our Terms of Use. Defined terms used here have the same meaning as in the Terms of Use.

1. MANUFACTURER'S WARRANTY COVERAGE

1.1 Warranty Period

All Tack GPS hardware devices and accessories purchased directly from Tack One Pte Ltd come with a 12-month manufacturer's warranty from the date of original purchase. This warranty covers manufacturing defects and hardware failures that occur under normal use.

1.2 What is Covered

The manufacturer's warranty covers defects in materials and workmanship, including but not limited to:

• Hardware component failure (GPS module, battery connections, circuit board defects);
• Device malfunction or failure to function as intended;
• Build quality issues affecting product performance;
• Manufacturing defects that prevent normal, intended use of the device.

Upon confirmation of a covered defect, we will provide a 1-to-1 device exchange at no cost to you, or a repair at our discretion.

1.3 Warranty Claim Eligibility

Your device is eligible for warranty coverage provided that:

• The device was purchased directly from Tack One Pte Ltd via our official website;
• The device is still within the 12-month warranty period;
• The defect is a manufacturing fault, not damage caused by the customer;
• You provide proof of purchase (order number or receipt).

2. WHAT IS NOT COVERED

The following are not covered by the manufacturer's warranty:

• Customer Damage. Damage caused by misuse, accident, dropping, crushing, or physical impact;
• Water or Liquid Damage Beyond Rating. Damage caused by exposure to water or liquids in excess of the device's specified water resistance rating. Tack GPS devices are rated IPX3 (protection against water spray up to 60° from vertical). Damage resulting from submersion, immersion in water, exposure to high-pressure water jets, saltwater, or other liquids beyond this rating is not covered;
• Unauthorized Modifications or Repairs. Damage resulting from opening the device, attempting repairs yourself, or using unauthorized repair services;
• Battery Degradation. Normal battery wear and capacity loss are expected over time and are not considered manufacturing defects;
• Cosmetic Damage. Scratches, dents, discoloration, or other aesthetic issues that do not affect functionality;
• Normal Wear and Tear. Gradual degradation of components under normal use, including button responsiveness or paint wear;
• Third-Party Accessories. Non-Tack branded charging cables, adapters, or accessories;
• Software or Firmware Issues. Problems arising from software bugs, app crashes, or firmware compatibility (these may be addressed through software updates);
• Environmental Damage. Damage caused by extreme heat, cold, electromagnetic interference, or other environmental factors beyond our control;
• Failure to Follow Instructions. Damage resulting from failure to follow the user manual, safety instructions, or product guidelines.

3. HOW TO CLAIM WARRANTY COVERAGE

3.1 Initiating a Claim

To request warranty service, please contact our support team at support@tackgps.app with the following information:

• Your order number or receipt;
• Proof of purchase (e.g., order confirmation email, invoice);
• The date of purchase;
• A detailed description of the issue or defect;
• Photos or video demonstrating the defect or malfunction.

We will respond to your claim within 3 business days with next steps.

3.2 Device Assessment

Once we receive your claim, we will:

• Review the information and evidence you have provided;
• Determine whether the issue qualifies as a manufacturing defect under this warranty;
• Notify you of the outcome and next steps.

If your claim is approved, we will arrange for device exchange or repair at no cost to you. If we cannot confirm a manufacturing defect, we will explain the reason and may offer alternative support options.

3.3 Device Exchange or Repair

• Exchange. If a manufacturing defect is confirmed, we will typically provide a 1-to-1 replacement device at no cost. The replacement device will be a new or refurbished unit of the same model or equivalent.
• Repair. In some cases, we may repair the device rather than replace it. We will notify you of our chosen approach.
• Warranty on Replacement. Any replacement device or repaired unit will carry the remaining warranty period from the original purchase date, or a minimum of 30 days, whichever is longer.

3.4 Return Shipping for Warranty Claims

• To Us. If the defect is confirmed as a manufacturing fault, Tack One Pte Ltd will cover the cost of return shipping to our service centre. We will provide a prepaid shipping label or arrange pickup where available.
• To You. Once your replacement or repaired device is ready, we will arrange and cover the cost of shipping the device back to you.

4. PURCHASES THROUGH THIRD-PARTY RETAILERS

If you purchased a Tack GPS device through a third-party retailer such as Amazon, Lazada, Shopee, or any other reseller, this warranty policy does not apply. Please refer to the retailer's warranty or consumer protection policy, or contact the retailer directly for warranty support.

Tack One Pte Ltd is unable to process warranty claims for devices purchased through third-party platforms.

5. WARRANTY AND CONSUMER RIGHTS

This warranty does not exclude, limit, or supersede any statutory consumer rights or protections you may have under applicable law in your country or region. If you are a consumer, certain mandatory consumer protections may apply to your purchase, and nothing in this warranty policy restricts those rights.

In the event of a conflict between this warranty and applicable consumer protection law, the more protective provision shall apply.

6. OUT-OF-WARRANTY SUPPORT

If your device fails after the 12-month warranty period has expired, or if the failure is not covered by this warranty, the following options are available:

• Paid Repair. We may offer repair services for a fee. Contact support@tackgps.app for a repair quote.
• Replacement Discount. We may offer a discount on a new device purchase. Please contact us for current offers.
• Troubleshooting Support. Our support team can provide troubleshooting assistance at no cost to help diagnose and resolve software or configuration issues.

7. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Tack One Pte Ltd shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to a product defect or warranty claim, including but not limited to loss of profits, data, business opportunities, or personal injury.

Tack One Pte Ltd's total liability under this warranty shall not exceed the purchase price of the device.

8. EXCLUSION OF OTHER WARRANTIES

EXCEPT AS EXPRESSLY SET OUT IN THIS WARRANTY POLICY AND YOUR STATUTORY CONSUMER RIGHTS, TACK GPS DEVICES ARE PROVIDED "AS IS" WITHOUT ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

9. CONTACT US

For all warranty-related enquiries, claims, or support, please contact us:

Tack One Pte Ltd

Email: support@tackgps.app

Website: www.tackgps.app

Registered in Singapore

We aim to respond to all enquiries within 3 business days.

© 2026 Tack One Pte Ltd. All rights reserved.