How To Add Tack GPS on OurSphere

How Do I Set Up My Tack Device and Add It to My OurSphere Account?

Congratulations on getting a new Tack GPS device! Setting up your Tack device and linking it to your OurSphere account is quick and easy. Follow this step-by-step guide to get started:

Step 1: Unbox Your Tack Device

1. Carefully unbox your Tack device and ensure all components are present, including:

   • Tack GPS tracker

   • USB-C Charging Cable

   • Quick Start Guide

   • Wrist Lanyard

2. Inspect the device for any visible damage. If you notice anything unusual, contact Tack Support immediately.

Step 2: Charge Your Tack Device

1. Connect the charging cable to your Tack device.

2. Plug the other end into a power source.

3. Allow the device to charge fully before proceeding with the setup. A full charge ensures optimal performance during initial use.

Step 3: Download the OurSphere App

1. Open the App Store (iOS) or Google Play Store (Android) on your smartphone or tablet.

2. Search for OurSphere.

3. Download and install the app on your mobile device.

Step 4: Create or Log Into Your OurSphere Account

1. Open the OurSphere app.

2. If you already have an account with our previous TackGPS app:

   • Enter the same login credentials and tap Sign In.

3. If you’re new to OurSphere:

   • Tap Create Account.

   • Fill in the required details, such as your email address, password, and profile information.

   • Verify your email address if prompted.

Step 5: Power On Your Tack Device

1. Press the power button on your Tack device once until the indicator light turns on.

2. Refer to the quick start guide for the location of the power button and indicator light patterns.

Step 6: Add Your Tack Device to OurSphere

1. In the OurSphere app, navigate to the Devices tab.

2. Tap the Add Tack or "+" button, then tap the Activate Tack button.

3. Locate the QR code or Serial Number on the back of the Tack device or box packaging:

   • Option 1: QR Code Pairing

     • Use the app’s scanner to scan the QR code.

   • Option 2: Serial Number Pairing

     • Type in the 13-character serial number manually.

4. Refer to the in app instructions, assign a name, and press your Tack device's power button once.

5. Once the device is successfully added, you will receive a notification on your OurSphere app.

Step 7: Configure Device Settings

1. After adding the device, customise its settings based on your preferences:

   • Set tracking intervals.

   • Enable notifications for specific alerts (e.g., geofencing, low battery).

   • Update firmware if prompted to ensure the device is running the latest version.

2. Save your settings.

Step 8: Test Your Tack Device

1. Take your device for a test run to ensure it’s functioning correctly.

2. Verify that location updates and notifications appear in the OurSphere app.

Watch the Video Guide

▶ How-To: Add Tack GPS on OurSphere

FAQs

Q1: What should I do if my device doesn’t pair with the app?

• Ensure your device is fully charged and powered on.

• Check that internet connectivity is enabled on your smartphone.

• Restart the app and try the pairing process again.

• If issues persist, hold the power button of your Tack device to turn it off. Press the power button again to turn it on, and attempt pairing again.

Q2: Can I add multiple Tack devices to one OurSphere account?

• Yes, you can add multiple Tack devices to your account. Follow the same steps for each device.

Q3: How do I unpair my Tack device?

• To unpair, simply tap on the relevant Tack device and go to Settings or tap on the gear icon button.

• Scroll down and tap the Deactivate button.

Q4: How do I contact Tack Support?

• Reach out to our support team by emailing us at support@tackgps.app

By following these steps, your Tack device will be ready to use with your OurSphere account. Enjoy seamless tracking and peace of mind!