Is Warranty Included?

Yes, all Tack GPS devices come with a standard 1-Year Warranty starting from the date of purchase. Here are the details:

What Does the Warranty Cover?

1. Manufacturing Defects:

   • Covers any issues caused by defects in materials or workmanship.

2. Performance Issues:

   • Includes malfunctions that occur under normal usage conditions.

What Is Not Covered by the Warranty?

1. Physical Damage:

   • Damage caused by mishandling, accidents, or improper use.

2. Water Damage:

   • If the device is submerged or exposed to water beyond its specified resistance level.

3. Unauthorised Repairs:

   • Damage caused by repairs or modifications performed by unauthorised personnel.

4. Expired Warranty:

   • Devices outside the 1-year warranty period.

How to Claim Warranty

1. Contact Tack Support:

   • Reach out to us at [email protected] with the following details:

     • Proof of purchase (e.g., receipt or invoice).

     • Serial number of the device (located on the back or within the OurSphere app).

     • A brief description of the issue.

2. Evaluation Process:

   • Our support team will assess your claim and guide you on the next steps, such as repair or replacement.

3. Shipping Instructions:

   • If a return is required, we will provide instructions for shipping the device back to us.

FAQs

Q1: Can I extend the warranty?

• Currently, we do not offer extended warranty plans. However, stay tuned for updates on future offerings.

Q2: How long does the warranty claim process take?

• The evaluation and resolution process typically takes 7-14 business days.

Q3: Is the warranty transferable?

• No, the warranty is valid only for the original device purchased.

Q4: Can I claim warranty for accessories?

• The warranty applies only to Tack GPS devices and not to accessories such as lanyards or protective cases.

For additional questions or support, contact Tack Support at [email protected].