Error Code 28 Help

How to Resolve Error Code 28

This guide explains why this error happens and how to resolve it based on your situation.

Why Error Code 28 Happens

Error Code 28 occurs when a Tack GPS device is already activated on another user account.

For example, if you sign in with Email A and activate the device, then later sign in with a different account (Email B) and attempt to activate the same device, you will encounter Error Code 28.

Steps to Resolve Error Code 28

If You Want to Use the Device on a New Account:

1. Log into OurSphere with the Original Account (Email A):

   • Use the credentials of the account where the device was first activated.

2. Deactivate the Device:

   • Select the device and navigate to the device settings.

   • Select Deactivate and follow through the procedure.

3. Log in to the New Account (Email B):

   • Sign in to the new account and activate the device again.

If You Want to Share Access to the Device:

1. Ask the Original Owner (User A) to Share the Guest Access Code:

   • The device owner can generate a Guest Access Code through the OurSphere app.

   • Select the relevant device, tap on the Share Icon Button, then select Guest Access Code, and a 6-character code will be generated.

2. Use the Guest Access Code:

   • User B should log into the OurSphere app, tap on the Plus Button under the Device Tab to add a device, then enter the Guest Access Code to gain access to the device's location without reactivating it.

Important Notes:

• Each device can only be activated by one account at a time.

• Sharing access does not require reactivation; use the guest access feature instead.

• If you encounter difficulties, contact Tack GPS support for further assistance.

By following these steps, you can resolve Error Code 28 and ensure seamless use of your Tack GPS device.