Why Is My Tack GPS Device LED Not Lighting Up?

If your Tack GPS device’s LED is not lighting up, it may indicate a variety of issues. Here’s a troubleshooting guide to help you resolve the problem:

Possible Reasons and Solutions

1. Device Is Powered Off:

   • Why It Happens:

     • The device may have been powered off manually or due to a drained battery.

   • What to Do:

     • Press the Power Button once to turn the device on. A blue LED will indicate that the device is powering up.

2. Battery Is Fully Drained:

   • Why It Happens:

     • Extended use without charging can cause the battery to fully drain.

   • What to Do:

     • Connect the device to a power source using the provided USB-C cable.

     • Wait for the LED to turn red, indicating that the device is charging.

3. Improper Charging:

   • Why It Happens:

     • The device may not be connected to a compatible charger or the USB-C cable is not securely attached.

   • What to Do:

     • Ensure the USB-C cable is properly connected to both the device and a power source.

     • Use a reliable power adapter or try a different charging cable.

4. Device Needs a Hard Reset:

   • Why It Happens:

     • The device may require a reset if it’s unresponsive.

   • What to Do:

     • Press and hold the Power Button for 10 seconds to perform a hard reset. Once the LED turns off, press the Power Button again to restart the device.

5. LED Failure or Hardware Issue:

   • Why It Happens:

     • Rarely, the LED may fail or the device may experience a hardware malfunction.

   • What to Do:

     • Contact Tack Support via email at support@tackgps.app with the device’s serial number or the registered email address for further assistance.

Tips to Prevent LED Issues

• Monitor Battery Levels:

  • Regularly check the battery status via the OurSphere app to ensure the device is adequately charged.

• Use Proper Placement:

  • Avoid placing the device in extreme temperatures or areas with potential physical damage.

• Charge Regularly:

  • Do not let the battery completely drain for extended periods, as this may affect device performance.

Need Additional Help?

If none of these solutions resolve the issue, please contact Tack Support at support@tackgps.app. Include your device’s serial number or the email address associated with your account for faster assistance.

For the best experience, always use the latest version of the OurSphere app, available on the Apple App Store or Google Play Store.