Cancelling Tack Cloud Subscription

If you need to cancel your Tack Cloud subscription, follow the steps below:

How to Cancel Your Subscription

To cancel your subscription, please contact our support team at support@tackgps.app. Provide the following information:

1. The serial number of your Tack GPS device, which can be found:

   • On the back of the device.

   • Within the OurSphere app under Settings > Subscription Management.

2. A brief request stating your intention and reasons for cancelling the subscription.

If you have already submitted the required details, our customer support team will process your cancellation request and get back to you as soon as possible.

Important Notes

• Your subscription will remain active until the end of the current billing cycle. This ensures uninterrupted access to your Tack Cloud features during the remainder of the period.

• Refunds are not provided for any fees already paid.

FAQs

Q1: How long does it take for my cancellation request to be processed?

• Our customer support team aims to respond within 1-2 business days. Please allow additional time for the processing of your request.

Q2: Can I reactivate my subscription after cancellation?

• Yes, you can reactivate your subscription at any time by contacting support@tackgps.app or subscribing again via the OurSphere app.

Q3: Will my Tack device stop working after I cancel the subscription?

• Yes, without an active Tack Cloud subscription, your device will lose its ability to communicate its location and access all its features.

Q4: What happens to my stored data after cancellation?

• Your data will be retained for a limited period as per our data retention policy. For more details, please refer to our Privacy Policy.

For further assistance, reach out to Tack Support at support@tackgps.app.

To ensure the best experience, always use the latest version of the OurSphere app, available on the Apple App Store and Google Play Store.