Transferring of Tack Cloud Subscription to a Different or New Device

If you've purchased a new Tack GPS device or are replacing an existing one, you may request to transfer your Tack Cloud subscription from your old device to the new one.

Important to know: a Tack Cloud subscription is tied to the device's serial number — not to your OurSphere account or email address. Transferring a subscription means moving it from one device serial to another. It does not change which OurSphere account the device is paired with.

How to Transfer Your Subscription

At the moment, subscription transfers cannot be done via the app. To request a transfer, please email our support team at support@tackgps.app with the following details:

• Old Device Serial Number

• New Device Serial Number

• Email address of your OurSphere account — used only to verify you as the requester. The subscription itself is not bound to your email.

Once we receive your request, our support team will assist you in transferring the active subscription to your new device.

Important Notes

• Subscription transfers are handled manually to ensure account and device security.

• The old device will no longer have an active subscription once the transfer is complete.

• Please ensure the serial numbers provided are accurate to avoid delays.

• You do not need to unpair the devices from OurSphere as part of the transfer. Pairing and subscription are independent.

Need help?
Contact us at support@tackgps.app, and we’ll be happy to assist you!