Why Is My Tack GPS Tracker's Location Not Updating When I'm Charging It or When It Is Fully Charged?

If your Tack GPS tracker’s location is not updating while charging or after being fully charged, there may be an issue with the device being powered off or not connected. Here’s how to resolve it:

Possible Reasons and Solutions

1. Device Is Switched Off:

   • Why It Happens:

     • If the battery was fully drained during the last use, the device may have powered off automatically.

   • What to Do:

     • After charging, press the Power Button once to turn the device back on.

     • Look for the blue or green LED light to confirm that the device is powering up.

2. LED Behaviour During Startup:

   • What to Expect:

     • When the device is turned on, the blue/green LED will light up. Once the green LED turns off, the device has successfully connected to the network, and the updated location should appear in your OurSphere app.

3. Device Not Charged Properly:

   • Why It Happens:

     • The USB-C cable may not be securely connected, or the power source may not be functioning properly.

   • What to Do:

     • Ensure the charging cable is properly connected to both the device and a reliable power source.

     • Wait for the red LED to confirm that the device is charging.

4. Hard Reset May Be Required:

   • Why It Happens:

     • The device may require a reset if it remains unresponsive even after charging.

   • What to Do:

     • Press and hold the Power Button for 10 seconds to perform a hard reset. Once the LED turns off, press the Power Button again to restart the device.

Tips to Ensure Proper Operation

• Monitor Battery Status:

  • Use the OurSphere app to keep track of your device’s battery levels and ensure timely charging.

• Check Placement:

  • Place the device in an area with good signal strength and avoid obstructions for optimal performance.

• Turn On the Device After Charging:

  • Always ensure the device is powered back on after a full charge.

Need Additional Help?

If you continue experiencing issues, please contact Tack Support at support@tackgps.app. Provide the device’s serial number or the email address associated with your account for faster assistance.

For the best experience, always use the latest version of the OurSphere app, available on the Apple App Store or Google Play Store.