Can I Change My Email Address?

Your email address is associated with your login and cannot be changed directly via the app. If you need to update your email address, follow the steps below:

Steps to Change Your Email Address

1. Unpair Your Tack GPS Devices:

   • Go to the OurSphere app and unpair any Tack GPS devices paired with your current account.

2. Leave or Delete All Spheres:

   • Under the Sphere tab, leave any Spheres you have joined or delete any Spheres you have created.

3. Delete Your Current Account:

   • Once all devices are unpaired, and Spheres are managed, delete your current account.

4. Create a New Account:

   • Sign up with your new email address in the OurSphere app.

   • Pair your Tack GPS devices with the new account.

Important Notes

• Tack Cloud Subscription:

  • Your Tack Cloud subscription is tied to the device itself (by serial number), not to your email or OurSphere account — so unpairing the device does not affect its subscription.

  • Any unpaired device can be re-paired to a new account without issues.

• Data and History:

  • Unpairing your Tack GPS devices will result in the loss of all location data and settings associated with those devices, which cannot be carried over to the new account.

FAQs

Q1: Why can’t I change my email address directly?

• The email address is tied to your OurSphere account login, which ensures secure access and account management. Your Tack Cloud subscription is tied to the device itself (by serial number), not to your email or account.

Q2: Will I lose my Tack Cloud subscription if I delete my account?

• No. Your Tack Cloud subscription is tied to the device (by serial number), not to your email or account, so it stays active and does not pause. Once you pair your device with the new account, the subscription continues to apply.

Q3: Can I contact support to change my email address?

• Currently, email address changes must follow the steps outlined above. Contact Tack Support if you encounter any issues.

For further assistance, contact Tack Support at support@tackgps.app.

To ensure the best experience, always use the latest version of the OurSphere app, available on the Apple App Store or Google Play Store.